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rayafc
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Interference

Hi, I am getting a lot of interference on a few channels,  Sky One, Sky Witness, Film 4 and Film 4 +1 are some of the affected channels,  a lot of channels are fine, so I can't imagine it is my box?

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japitts
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Re: Interference

When you say interference, do you mean picture pixellation & breakup? If so...

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so call VM and report it. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up. They can do these while you're on the phone to them.

You've not mentioned whether you're watching those channels in SD or HD, it can help narrow down the issue if we know - but it won't alter the outcome.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service"

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Travis_M
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Re: Interference

Hi @rayafc

 

Thanks for posting on the community forum!

 

I can see the box hasn't been rebooted recently, could you give it a reboot so I can review the signal levels after this?

 

Regards

Travis_M
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rayafc
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Re: Interference

Hi, I have re booted twice in the last week and it is re booting now whilst I write this email

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Travis_M
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Re: Interference

Hi @rayafc

 

I've booked an engineer visit in for you as per my diagnostics, you can find the timeslot booked via your online account where this can also be rescheduled if required.

 

Let us know how this visit goes and we'll take this from here, my apologies for the inconvenience. 

 

Regards

Travis_M
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