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jeffbradford
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Installed today - tivo not activated

Hello

Our engineer installed our broadband and TV tivo system today, Broadband is fine, TV is not. Only very few channels have uploaded after 8 hours. He said they'd be fully uploaded after 2 hrs,

Chat isn't responding and all call centres are closed due to Covid-19

We need to get in contact with Virgin to get an engineer out - Any suggestions please.

 

Thanks, Jeff

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japitts
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Re: Installed today - tivo not activated

I presume by "uploading channels", you're getting some kind of onscreen activation error? What message are you getting, specifically?

There's a menu option within the TV Care help section to send a hit to your box if you're missing channels that you should be getting, but I suspect yours could be a different error relating to box activation.

If it is, have you tried calling to get your box activated - even if it should have been done already? 0800 9539500 is an automated service but may be the next thing to try.

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