cancel
Showing results for 
Search instead for 
Did you mean: 

Install a new wall socket

rt001
Joining in

Hi guys, can someone from VM contact me about relocating our wall socket in our lounge please?

5 REPLIES 5

newapollo
Very Insightful Person
Very Insightful Person

Hi rt001 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults

When calling Faults don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @rt001,

Welcome back to the Community Forums and thanks for the post.

I can certainly go about helping you arrange a wall socket appoint, as stated previously this would come with a £25 charge on the account, if you would like me to go ahead with this let me know and we can go about sorting this for you.

Joe 

Thanks Joe, yes please

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @rt001,

No worries I can look at sorting this with you, for me to do so I will need to confirm some information in a quick private message with you, if you have not used this feature before you can access it via the envelope at the top of your screen.

Joe

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @rt001,

Glad we could go about sorting out your account for you and getting you a technician booked in for your issue, you can keep track of all appointments and make any changes you require via our website here.

Thanks. Joe