Install a new wall socket

[rt001]

Hi guys, can someone from VM contact me about relocating our wall socket in our lounge please?

[newapollo]

Hi rt001 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[Joseph_B]

Hey @rt001,

Welcome back to the Community Forums and thanks for the post.

I can certainly go about helping you arrange a wall socket appoint, as stated previously this would come with a £25 charge on the account, if you would like me to go ahead with this let me know and we can go about sorting this for you.

Joe 

[rt001]

Thanks Joe, yes please

[Joseph_B]

Hey @rt001,

No worries I can look at sorting this with you, for me to do so I will need to confirm some information in a quick private message with you, if you have not used this feature before you can access it via the envelope at the top of your screen.

Joe

[Joseph_B]

Hey @rt001,

Glad we could go about sorting out your account for you and getting you a technician booked in for your issue, you can keep track of all appointments and make any changes you require via our website here.

Thanks. Joe