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Janet31
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Impossible to report a problem!

Please help!  I have tried to get through to someone at Virgin Media on the customer support number, I press the relevant buttons trying to report a problem with Tivo Box.  System runs checks and says no problem and for me to restart box.  Have gone through this process many times.  There is a problem but I cannot get through to anyone as their checks say no problem. How on earth do I report a problem that is no showing up on the tests that they run?

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LittleMick73
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Re: Impossible to report a problem!

Hi the secret is now and have called the system will recognise that, if you ignore the prompts you will be put in a queue to speak to someone. Regards Micky
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Janet31
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Re: Impossible to report a problem!

Thank you I will try that! 

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japitts
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Re: Impossible to report a problem!

What's the problem with your TiVo?

No guarantees, but if you explain the issue... we may just be able to save you that support call.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Janet31
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Re: Impossible to report a problem!

Intermittently the up and down buttons fail to work when scrolling through menus. The box recognises the action as white light blinks each time the arrow button is pressed.   Sometimes have to press 3/4 times for each move and then box might might move down/up one selection or jump 2/3.  Initially I ordered a new remote but same problem is occurring.  I eventually got through to someone today thanks to a previous reply but VM said they can’t send engineer as it sounds like a remote problem so yet another new remote is being sent to me so a further week’s wait 🤦‍♀️ 

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Zak_M
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Re: Impossible to report a problem!

Good morning @Janet31 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your services. 

 

I would have also recommended a replacement remote, have you had this issues previously? 

 

Kind regards,

Zak_M

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Janet31
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Re: Impossible to report a problem!

Hi Zak

 

Already tried a replacement remote as mentioned in previous post, thank you anyway 😄

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Zak_M
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Re: Impossible to report a problem!

I don't know how I missed that. 

 

Sorry about that,  If the issue dose persist after you get this remote, pop back to us and we will do all we can to assist you further. 

 

Kind regards,

Zak_M

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Janet31
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Message 9 of 10
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Re: Impossible to report a problem!

Thank you I will do, maybe I just have a worn out remote control followed by a new replacement one that is faulty.  3rd time lucky 🤞🏻

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Zak_M
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Re: Impossible to report a problem!

Potentially. 

 

Keep us updated anyway.  Hopefully the new remote will have resolved things. 

 

Kind regards,

Zak_M

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