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ITV catch up

DaveGlassboy
Tuning in

What's happened with ITV catch up.

Started to watch an episode of "The Chase" earlier - was working fine.

Gone in to finish it off and everything on ITV catch up now says "Upgrade to Watch"

What is going on?

3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

Do you have a TiVo or a V6?

https://www.virginmedia.com/care/tv-fault/which-tv-box if you're not sure

Which TV tier are you on - Mixit or Maxit? If not sure, check your bill and/or contract.

When did this problem start?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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DaveGlassboy
Tuning in

Tivo box and not sure.

Started at about 10pm Monday.

Hi @DaveGlassboy 

Welcome back to our community forums and sorry to hear you are having issues with ITV catch-up.

We want to do our best to help. Just to confirm, is it the ITVX app you are accessing https://www.virginmedia.com/virgin-tv-edit/tv/itvx-how-to-watch-and-best-new-shows-and-movies If so, is this the first time you are accessing the app on your TV box? Do you also have this issue with other apps?

Thanks,

Akua_A
Forum Team

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