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Rick8065
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I’ve lost all my recordings ? Re- booted twice still the same. Phoned VM twice and got through to adviser

on ‎20-03-2022 12:25

Lost all recordings ! This has happened twice now in last three months ! Rebooted twice but still says no recordings. Rang and got through to an adviser twice but been cut off twice ! Not good service this

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japitts
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Re: I’ve lost all my recordings ? Re- booted twice still the same. Phoned VM twice and got through to adv

on ‎20-03-2022 12:29

If you follow Home > Help & Settings > System Info > System Info.. does the indicated disk capacity tally with what's shown in "My shows"?

Are these recordings shown under My Shows > Recently deleted?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Akua_A
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Re: I’ve lost all my recordings ? Re- booted twice still the same. Phoned VM twice and got throug...

on ‎22-03-2022 12:55

Hi @Rick8065,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you have lost all your recordings twice. We can understand this is not ideal and we want to best help. 

Just to confirm was the great advice given by @japitts useful? Do you need any further help regarding this?

Thanks, 

Akua_A
Forum Team



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