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Stewfer
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I need a new TV box, how do I get one at the moment?

How do i get a replacment tivo box?

We get constant distortion and its getting worse. Its been 6 months now and I'm fed up

Been on hold for hours and hours trying to get through to someone

I've tried resetting, changing the cables and i brought my V6 box from upstairs down and plugged it in and there was no distortion so i'm 100% confident its the box

Someone help me please!!!!!

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Stewfer
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I need a new TV box, how do I get one at the moment?

 

How do i get a replacment tivo box?

We get constant distortion and its getting worse. Its been 6 months now and I'm fed up

Been on hold for hours and hours trying to get through to someone

I've tried resetting, changing the cables and i brought my V6 box from upstairs down and plugged it in and there was no distortion so i'm 100% confident its the box

Someone help me please!!!!!

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apcyberax
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Message 3 of 12
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Re: I need a new TV box, how do I get one at the moment?

changing the cables with what cable?
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Stewfer
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Re: I need a new TV box, how do I get one at the moment?

i bought new cables that come from the incoming box as I thought that must be the problem but still the same issues.

My other box works fine with these cables plugged in downstairs. I've had the Tivo box a long time so I'm sure this is the problem

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Stewfer
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Message 5 of 12
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I need a new TV box, how do I get one at the moment?

How do i get a replacment tivo box?

We get constant distortion and its getting worse. Its been 6 months now and I'm fed up

Been on hold for hours and hours trying to get through to someone

I've tried resetting, changing the cables and i brought my V6 box from upstairs down and plugged it in and there was no distortion so i'm 100% confident its the box

Someone help me please!!!!!

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apcyberax
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Message 6 of 12
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Re: I need a new TV box, how do I get one at the moment?

you shouldn't be buying your own cables
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japitts
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Re: I need a new TV box, how do I get one at the moment?


@Stewfer wrote:

We get constant distortion and its getting worse. Its been 6 months now and I'm fed up


The fault reporting process is the same as it's always been.

150 from a VM phone, or 0345 4541111 from any other phone. There have been some issues with the call queues the past couple of months, but people are getting through.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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apcyberax
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Message 8 of 12
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Re: I need a new TV box, how do I get one at the moment?

don't post multiple threads about the same problem as its against the forum rules and slows down replies for you and everyone else
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Stewfer
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Message 9 of 12
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Re: I need a new TV box, how do I get one at the moment?

They are standard satellite F cables so I dont see the issue.

Ive tried at least 20 times to get through on the phone waiting an hour each time and no answer.

I dont want to pay for product that should be covered under warranty but im desperate to get this fixed

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apcyberax
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Message 10 of 12
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Re: I need a new TV box, how do I get one at the moment?

you'll see a problem if they inject noise into the network and you get a massive bill for repair 🙂
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