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Nettiek
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I have a green screen saying DVR issue and can’t get through to virgin media. Please help

My tv is showing a green screen on a constant loop saying there is a DVR issue and this has been going on for hours.  A reboot won’t work and I can’t get through to customer services.  Please help. 

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japitts
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Re: I have a green screen saying DVR issue and can’t get through to virgin media. Please help

That sounds very much like your hard drive has failed - this can't be repaired and the box needs to be replaced.

VM Staff work their way through posts on here, but it can take several days. I would suggest you persist with calling TV Faults on 150 in the meantime, it will likely be ultimately quicker.

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