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Ispro59
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I can’t get hold of anybody to renegotiate my contract at a reasonable price not a hike of nearly £50 ?

Please will someone please help me with my contract renewal as it’s costing me £49 extra a month for nothing extra. I’ve been trying for 2 months with no luck . I know it a difficult time but it’s is costing me a lot . 

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Ernie_C
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Re: I can’t get hold of anybody to renegotiate my contract at a reasonable price not a hike of nearly £50

As well as the normal phone route, there is also a text service to try:

https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

Don’t think of the extra you’re paying, now you’re paying the standard rate. Think of what you’ve saved over the last year.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Steven_L
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Re: I can’t get hold of anybody to renegotiate my contract at a reasonable price not a hike of ne...

Hey Ispro59,

 

Please send a message to our team on 0753 305 1809 or via our messaging service on this link https://www.virginmedia.com/shop/contactus/make-a-complaint and clicking the link titled ‘message us your issue', which will take you into a live chat with the team, who can look into this further for you.

 

Regards

Steven_L

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