Virgin Media Community

[brian5]

I wanted to watch I player so clicked the app, the screen went blank for a second then went straight back to the apps page. same thing with STV Player, all other apps seem to be working

[brian5]

Just tried all other apps and the only one that works is netflix, which i am not subscribed to

[japitts · Accepted solution]

If other streaming apps are working, then the TiVo's internet connection sounds OK - although it's worth checking for flashing green lights on the front-left of your box which indicate a problem here.

If only one app is affected, have you tried restarting your TiVo via the Help & Settings > Clear or restart, menu?

[brian5]

I checked the Internet connection and it was sound, there were no flashing lights, but I restarted as suggested and that seems to have worked.

Thanks

Brian.

[Tom_W1]

Hi @brian5, thanks for your post here in the community and I'm sorry to hear of your concerns.

Great to hear things have already been sorted by the time we were able to respond! Apologies for the delay.

Please don't hesitate to let us know if you need any further help in the future.

Many thanks