on 20-04-2019 09:04
Hi there,, I'm trying to cancel my 30 days rolling sky sports subscription online but cannot find any way to do this. Noone is available on the live chat except if your trying to upgrade.. (a bit naughty). Is there a way to do this online without speaking to anyone Thanks
on 20-04-2019 11:25
on 20-04-2019 11:31
Sort answer, unfortunately not. Cancelling premium channels has to be done via telephone-CS
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on 21-04-2019 00:02
Thanks for your help. It's ridiculous especially in todays technology that you have to phone, press umpteen numbers, when you eventually get through you have to go through security questions then explain why your cancelling....blah blah blah. Whereas you could just log into the app and press a button to cancel and another to rejoin the 30 day rolling contract. I get the feeling that they want to make it as hard as possible to cancel even for the monthly contracts Waste of manpower if you ask me and unnecessary expenditure but what do I know I'm just the customer... Thats my rant over thank you.
21-04-2019 10:03 - edited 21-04-2019 10:07
Absolutely correct IMHO!
Immediate switch ON but 30 days to switch OFF!?
Having to use the phone help to do so (which is 'pathetic' -unless you get a UK answer!) adds to the 'make it inconvenient and awkward' that appears more and more of late to be the VM policy!!!
Cannot believe that it isn't just a computer account electronic 'switch'?
Just another way to collect 30 more days payment!!! … ZvnK ...
on 21-04-2019 14:30
on 21-04-2019 20:41
Thanks James for your reply. It's ridiculous that virgin cannot do what Netflix and Amazon do by simply cancelling your membership in the app as I do when my workload is heavy and I don't have time to watch. When amazon started they tried to make it very difficult to put a temporary halt on services and they suffered a huge backlash
Thanks
Sieve
on 22-03-2020 11:04
Would be nice if VM accepted that we have sky sports ro watch LIVE sport not repeats. They should therefore offer to cancel all sky sport channels until LIVE sport is back.
PIGS MIGHT FLY or TURKEYS VOTING FOR XMAS !,,
on 22-03-2020 11:17
on 22-03-2020 13:20
Why don't they offer free movies from the Virgin Store as they seem to be doing with Virgin Mobile (I think}.