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Treke12
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How long do I have to return the kit?

Hello, I recently received my return kit to send my equipment back but I am not at that address at the moment. I would like to know how long do I have to return my equipment?

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Katie_WT
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Re: How long do I have to return the kit?

Hi there @Treke12

 

There is no current rush - we understand that some customers may be unable to return the equipment as yet due to lockdown and shielding. 

 

If it's been any longer than 60 days, please get in touch and we can update your account for you. 

 

Hope that helps. 

Katie - Forum Team


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Treke12
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Re: How long do I have to return the kit?

Hi,

I received a text message saying that it was gonna get delivered but it never was. What should I do? because this is the third I've ordered and I haven't received any of them.

Thanks

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Gareth_L
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Re: How long do I have to return the kit?

Hello Treke12

Sorry to hear this is ongoing still

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

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