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j7hammy
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How do i access the live chat?

I want. To get in contact through live chat to discuss my tv account 

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newapollo
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Re: How do i access the live chat?

Hi j7hammy,

If you wish to discuss your TV account via live chat you can try this page contactus/accounts-and-billing 

Scroll down the page and click on the red Message Us icon at the ebottom of the page.

Please note that option isn't available 24/7 as phone calls have priority.

You could try the text messaging service. Just send  a text with a short description of your issue  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days

You can also call  150 from a Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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