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gaz1812
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How can i arrange an engineer to come and move my broadband Hub and TV box?

How can i arrange an engineer to come and move my broadband Hub and TV box?

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dannylau
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Re: How can i arrange an engineer to come and move my broadband Hub and TV box?

Phone up and request it, there is a £99 charge for doing this 

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gaz1812
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Re: How can i arrange an engineer to come and move my broadband Hub and TV box?

I have been trying to phone for weeks but can't get through

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DJ_Shadow1966
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Re: How can i arrange an engineer to come and move my broadband Hub and TV box?

Hello

You are aware that this will be a non fault call out at a cost of £99.

I have escalated to the VM forum team, one of the VM staff will be along in this thread to resolve it for you.

Regards Mike

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Tom_F
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Re: How can i arrange an engineer to come and move my broadband Hub and TV box?

Hi gaz1812, thanks for your post.

 

Sorry for any problems you've had getting in touch to get this arranged. We can help, I'll get in touch via PM (look out for the purple envelope) and hope to hear back from you soon.

 

Tom

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Megan_L
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Re: How can i arrange an engineer to come and move my broadband Hub and TV box?

Hi Gaz1812, 

Thanks for chatting with me in our PM, I'm glad I managed to get this booked in for you, however I am sorry if any frustration was caused whilst trying to contact other teams about this!

Please let me know if you need any further help - don't forget you can change or cancel your appointment in your Online Account 🙂

Thanks,

Megan_L

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