Virgin Media Community

[EmerSmyth]

I need to order a new remote as my old one is not working properly.  

I have tried ordering online but the page to which I was directed  has not been functioning  for over a week.

I have tried phoning from my virgin landline.  Twice i have gone through a series of options - none of which give me the opportunity to either speak to someone or just request a new remote.

Very very frustrating!  Any suggestions on how I get my new remote?

[newapollo]

Hi @EmerSmyth 

The links on the web page work for me but sometimes error when using Chrome.

Have you tried using a different browser, or using an incognito window?

You can also order a remote using  a text message with a description of replacement remote  to 07533 051809 (or whatsapp 0730 532 7112). Your message will go into a queue and a representative will respond to you as soon as possible.  

You can also call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (TV Faults)

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc.

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and order a replacement remote.

[EmerSmyth]

Dave

Thank you so much for your very practical and effective advice.  I telephoned again from my virgin landline telephone and did as you said (by holding on) and I actually got talking to a real person!!! i have now ordered my remote control.

Frustration now defused!  Appreciate your prompt and effective response.

Kind regards

Emer

[Akua_A]

Hi @EmerSmyth,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you have had issues when trying to place an order for a new remote. We are however glad to see that @newapollo was able to help with this. 

Please do not hesitate to contact us if you need any further help.

Thanks, 

[EmerSmyth]

Thanks! My remote control arrived yesterday. All working now. Very pleased. Thanks newappollo!

[newapollo]

Thanks for the update @EmerSmyth 

Happy viewing

[Steven_L]

Thanks for coming back to us @EmerSmyth with the update and glad that the advice from @newapollo helped to get this resolved. ^SL