Virgin Media Community

[Mooge]

Hi There,

I have tried getting in touch about moving my Broadband service to my new House.

i was told am engineer would visit the new house to see if there is a Line already installed in the house, but i wasn't told when or what time an Engineer will visit.

Can this be PLease Looked at ?

Thanks.

[newapollo]

Hi Mooge,

You might be able to check under tracking if you sign into MyVirginMedia at the top of this page.

[Mooge]

I have Already Done that, it only shows me the date i have placed the order, that is it.

It doesn't show me when the Engineer is scheduled.

[David_Bn]

Good Morning Mooge,

Thanks for your post on our Community Forums and a very warm welcome to you!

Sorry to see you've been left in the dark in regards to the visit to your new proprerty

Has there been any movement on this since your post last week?

Kindest regards,

David_Bn

[Mooge]

Hi David,

No there hasn’t been Any movement since my last reply, was hoping someone would come back to tell me when the Engineer will come visit , but no one has. 

kind regards,

mooge

[David_Bn]

Thanks for coming back to me 

I can seek to see if there are any notes on the account for your soon to be new address, as well as your current address.

Check out the purple envelope in the top right hand corner for a PM from me and I'll seek to pass data protection with you on both accounts.

Kindest regards,

David_Bn

[Mooge]

Thanks David