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Tineson
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Helpline 150 on hold call was cut off immediately on eventual transfer

I phoned Virgin Media on 150 on my landline today (10/10/2020). All I want to do is book an engineer and phoning appears to be the only way you can do that.  I was advised that the waiting time could be more than an hour.  I dully waited and was on hold (music playing) for 1 hour 5 minutes.  However, when the call was being transferred/connected (ringing tone replacing on-hold music) the call was immediately dropped.

Anyone else had this experience today?  Any suggestions?  

 

 

Any suggestions

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japitts
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Re: Helpline 150 on hold call was cut off immediately on eventual transfer

What's the issue that you're having? Perhaps we can help on here.

Unfortunately we can't do much about the C/S call queues, sorry...

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Natalie_L
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Re: Helpline 150 on hold call was cut off immediately on eventual transfer

Hi Tineson, 

 

Welcome to the Community and thanks for getting in touch.

 

I am very sorry to hear of your experience when attempting to contact the team, I appreciate this must have been frustrating.

 

If you could please expand on the issue you are experiencing, I would be happy to do all I can to assist further. 

 

Thanks 

Nat
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