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JessyS
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Hayu show not working

Currently i'm not able to watch a show on Hayu.

My subscription is through Virgin and after contacting Hayu direct they say thats its a problem with Tivo and the show is playing fine on their platforms.  They have said the problem has been raised with Virgin.

Unfortunately over a week later its still not working. Any idea how long this take to fix?

Its The Hills that will not play. All other shows are working fine. 

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Re: Hayu show not working

Hi JessyS, 

 

Welcome to the community Smiley Happy 

 

I am sorry to hear you are having problems viewing a particular show on the HeyU app.   When you select the show, do you get any error messages or is it constantly buffering?

 

Can you also please confirm if you are using a V6 box and having problems whilst using other apps?

 

Thanks, 

 

 

 

 

Nat
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JessyS
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Re: Hayu show not working

Hi Nat

Its a V6 box.

When I click OK on the show nothing happens at all. No error message, no buffering. The V6 box light flashes each time i press the button to indicate it has 

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JessyS
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Re: Hayu show not working

It has recognised my command but nothing happens.

All other shows are working perfectly fine.

I tried to send you a video but i cant upload it as its not a supported file type.

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Re: Hayu show not working

This sounds odd Smiley Sad 

 

I apologise again for this. Since your last post has there been any change to the HeyU app? Is it still giving the same error? 

 

Keep me posted. 

Ryan_N - Forum Team
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JessyS
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Re: Hayu show not working

No change unfortunately.

I'm not even getting an error, its just not doing anything at all when i click on it. Only this show too! 

If i could figure out how to upload a video I would to show you. 

Very strange?

 

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Re: Hayu show not working

I apologise for the delay in response. I am trying to chase this up with our team. As soon as I have an answer I shall let you know Smiley Happy 

Ryan_N - Forum Team
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