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Hayu on the move code not working

Hi tried to use the Hayu code to watch Hayu on the move but I keep getting “Sorry, something went wrong!” Message each time. I’ve been trying for several weeks, I’ve re-set all equipment but the code remains the same & so does the error message. I’ve tried with and without the VM prefix!

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Re: Hayu on the move code not working

Hi Jenny52

 

Welcome to the Community and thanks for getting in touch. 

 

I am sorry to hear you are experiencing problems whilst attempting to use HayU on the go. 

 

The code shouldn't need the VM prefix in order to work.  Have you tried to access this using different devices and on different browsers? Is it the same result?

 

If so, can you please pop a screenshot of the error you are getting and we can go from there. 

 

Thanks 

Nat
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Re: Hayu on the move code not working

Hi, here is the screen shot. I’ve tried to get the code from both of my TVs which give me different codes and yes I’m entering without the VM prefix.

 

2A7591D6-9477-4149-AD03-A4A2125EFC7D.png

 

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Re: Hayu on the move code not working

5E06BED2-01FF-4C96-9695-C5D7CD17603F.jpeg

 

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Re: Hayu on the move code not working

Hi there Jenny52, thanks for posting.

I'm sorry to hear that you've had issues redeeming your code, so you can access Hayu on different devices.  As you've attempted to use the code that the app has generated from your set top box, can I ask if you tried on different devices or different browsers? 

Regards


Lee_R

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Re: Hayu on the move code not working

Hi, I’ve tried my phone and my tablet as those are the only devices I would be using and as I say I’ve tried the 2 codes from the 2 TVs and nothing works

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Re: Hayu on the move code not working

Thanks for confirming this Jenny52

Can I ask if you've contacted Hayu's support team regarding this?  The code coming from your boxes is still provided via a 3rd party app.  

Regards

 

Lee_R

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Re: Hayu on the move code not working

No I will do that then thanks

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Re: Hayu on the move code not working

Thanks Jenny52, I just want to eliminate all possible reasons as to why this may be causing you an issue. ^LS

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