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troikafloyd
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Had enough!

I am a long term customer of NTL / VM  20 years plus) so feel I should be entitled to a free upgrade to the V6 box.

We use catchup a lot and our current box is so slow and driving us nuts!

How do I get a free upgrade to the latest Tivo box?

 

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apcyberax
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Re: Had enough!

you will need to call in and see what retentions offer you. it will likely tie you into another minimum term contract

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troikafloyd
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Surely I'm entitled to a free upgrade to a V6 box?

Hi,

Hoping someone can help.

How do I get a free upgrade to a V6 box?

The box I have is very slow and after seeing my daughters V6 box and how quick and easier it is to use i thought after being with VM for over 20 years I should be entitled to a free upgrade?

I appreciate I could ring them but wondered if someone on here could point me in the right direction.

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troikafloyd
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Re: Had enough!

Thank you for the quick reply,

I guessed that may be the answer but I don't see why anyone should be tied in to another contract when all they want is to be upgraded to a more user friendly box.

Surely the service we get from VM should reflect the regular increases in fees!

Maybe time to look for another provider.........

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japitts
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Re: Had enough!


@troikafloyd wrote:

Maybe time to look for another provider.........


Any change of provider will invoke a new minimum term contract.

P.S. posting the same question in different sections of the board isn't going to change the answer 😉

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jamesofmerton
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Re: Had enough!

'I don't see why anyone should be tied in to another contract'

well, legally in your current contract virgin and you are joined into what you receive now. if anything changes, that 'contract' becomes null and void and rightly a new contract is generated to show the difference in the service provided.

virgin aren't doing anything different to anyone else. whether anyone upgrades or downgrades, a new contract begins.
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