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HD channels pixelating

Joining in

On 21/10/2022 I had a text message from Virgin stating that my services may be disrupted due to essential maintance works. Since then I have had issues with all HD channels pixelating, they are unwatchable. I have rebooted my box and checked all connections. 

It is not the TV set as it all worked fine upto the 21/10/2022.

Any suggestions?


Joining in
Update. It is 9.30pm and most channels are now distorted especially the news channels - Sky, BBC etc

Very Insightful Person
Very Insightful Person

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

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Hi Henfordh1,

Thank you for reaching out to us in our community and welcome, sorry to hear you have an issues with distorted channels, is this a business or domestic account?



Hi Paul

It is a domestic accoiunt.