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Mrleeuk
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Message 11 of 17
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Re: HD channels blocky/pixelated on only 1 of my boxes

Craig.

Any chance you could answer my messages. I replied to you but you have not offered any engineer dates yet
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Forum Team (Retired) Craig_D
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Message 12 of 17
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Re: HD channels blocky/pixelated on only 1 of my boxes

Hi Mrleeuk

 

Sorry for the delay here, your message seems to have been put in the wrong place which is why it's taken longer than I would like to get back to you.

 

I've responded to your private message, we'll get this sorted soon.

 

Take care

Craig


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Forum Team (Retired) Craig_D
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Message 13 of 17
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Re: HD channels blocky/pixelated on only 1 of my boxes

Hi Lee

 

Thanks for getting back to me to confirm this, I really appreciate it,.

 

I'd love to hear how it goes and we'll be here should you need any assistance with your services moving forward. 

 

Take care

Craig


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Sonic63
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Message 14 of 17
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Re: HD channels blocky/pixelated on only 1 of my boxes

I am having exactly the same issue.

I’ve had 5 engineers call,2 new TiVo boxes, an external re-pull, and today, an internal re-wire, still not fixed. I really don’t think the left hand knows what the right hand is doing. 

 

I wonder now if its a firmware update that has resulted in a conflict between my tv and the TiVo box. Meaning virgin have rendered my tv useless, a potential situation completely of virgins making.

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Forum Team (Retired) Tom_S
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Message 15 of 17
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Re: HD channels blocky/pixelated on only 1 of my boxes

Hi Sonic63,

 

I am sorry to hear you've been experiencing issues with this. Have you been able to run other diagnostic checks on the services, such as trying other HDMI cables, or seeing if you experience the same issues when the TiVo has been plugged into another TV?

 

Thanks,

Tom_S

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Sonic63
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Message 16 of 17
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Re: HD channels blocky/pixelated on only 1 of my boxes

Hi Tom

 

Thanks for your reply.  I had an engineer visit today, who changed two leads to the back of the TiVo box and that seens to have sorted it so far. A simple fix that 6 previous engineers failed to do.

 

Months of frustration seemingly sorted in minutes.

 

Sonic

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Message 17 of 17
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Re: HD channels blocky/pixelated on only 1 of my boxes

Hi Sonic63

That's great news 

Apologies it has taken us this long to fix

If you need anything else pop back on here 

Regards 

Gareth_L

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