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Green screen

Joining in

My virgin box is currently saying dvr is corrupted which is the green screen of death I have tried everything nothing works even rang virgin they don't want to know has anyone else had this issue 


Very Insightful Person
Very Insightful Person

Hi @Chrisg52 

The, "the DVR has detected a serious problem and is trying to fix it; do not switch off for 3 hours”. message is commonly known as the green screen of death. It means that your hard drive has failed. It's not very often that the box is able to recover from this, and if by some miracle it does, then it's only a  matter of time before it fails completely.

You've posted in the broadband forum rather than the TV forums. Which box do you have, tivo  or  a V6 box?

If it's a tivo box then providing you have broadband with VM it will be swapped out free of charge for a V6 box.

You should try speaking to faults again, although best time to call is around 8am when lines first open and are least busy. The IVR should recognise that you've already called and place you into a queue to speak to the agents.

If you hear the automated response asking you to press 1 for the link to online support etc then ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.


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Forum Team
Forum Team

Hi there @Chrisg52 


Thank you so much for your post and welcome to the community forums, it's great to have you on the team. 


I am so sorry that you have faced this issue with your service and a big thank you to newapollo for their help so far.


I have taken a look and I do think we will need to take a closer look via a Private Message so we can get this resolved. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.