Virgin Media Community

[mushyb69]

I keep getting a green screen saying DVR is critical and needs to go off for three hours, this is the third time in a couple of weeks, and looking on the forum it says the hard drive is failed! Please can someone help.

[japitts]

You can report your failed TiVo hard drive one of two ways...

1: Calling in - 150 from a VM phone, or 0345 4541111 from any other phone

2: Waiting on here for VM staff to respond - that may take a day or so.

[Ryan_N]

Hey mushyb69, 

Thank you for your post and welcome to the forums. 

Sorry to hear you've been having this issues - it 100% sounds like you need some help with this. Can you confirm that you're still having this issue at this moment or has it been resolved? 

Cheers, 

Ryan. 

[Ryan_N]

Hey mushyb69, 

Thank you for your post and welcome to the forums. 

Sorry to hear you've been having this issues - it 100% sounds like you need some help with this. Can you confirm that you're still having this issue at this moment or has it been resolved? 

Cheers, 

Ryan. 

[mushyb69]

I have an engineer coming out today 12-4 so hopefully they will resolve it as I pay for this second box each month. 

[Gareth_L]

Hi mushyb69

How are things now after the technicians visit over the weekend?

I can see the Box has been swapped 

Gareth_L

[mushyb69]

Hi all is back to normal thanks, engineer was brilliant! 

[Martin_N]

Thank you for coming back & updating the thread. 
I am really glad to hear that things have been improved. 
Kind regards,

^Martin