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Gary75
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Green screen, DVR serious fault detected

Permanently got the green screen, DVR has detected a serious fault, 3 hours etc etc. Had a read on here, seems we need a replacement box.

Ok, so far so good, but the call centre seems to be shut, no where to send an email, the text message system is useless, no web chat, how are you supposed to sort this out????? 🤦‍♂️

no doubt if I wanted to upgrade my TV package this would be straightforward 😉

come on VM

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newapollo
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Re: Green screen, DVR serious fault detected

The green screen does indeed mean the hard drive ahs failed and you need a new box.

You can call  150 from your Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

A member of the Forum Staff may pick this up, but it might take a day or two.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
japitts
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Re: Green screen, DVR serious fault detected

Faults C/S on 150 are open and available, but are running at reduced staffing due to various factors - all related to the current situation. Calling and persisting with the queues - perhaps at different times of day - will almost certainly be the quickest way to report this.

If you're genuinely struggling to get through, then forum staff do work their way through posts on here - but it can take a few days, during which time you can probably get a replacement box arranged if you call.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Gary75
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Re: Green screen, DVR serious fault detected

Cheers Dave, I have been trying to ring, might just sit it out and wait to see if it gets picked up on here.

Theres always Netflix 😁

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Emily_G
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Re: Green screen, DVR serious fault detected

Thanks for the post Gary75 and welcome to our community.

 

Can we please confirm how your services have been since your post? 

 

If still experiencing some issues can you please turn the box off, check all the cables are connected securely from the Tivo box, Hub and TV and showing no signs of damage before turning this back on?

 

Let us know how this goes. 

 

Thanks, Emily.

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Gary75
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Re: Green screen, DVR serious fault detected

Hi Emily, thanks for the message, still nothing, I have tried everything. It’s just the green screen saying DVR serious fault detected. We have had no TV now since Monday. Thanks Gary

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Emma_C
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Re: Green screen, DVR serious fault detected

Really sorry for the delay in getting back to you Gary75, 

I'd like to think this has now been sorted for you and a new box has been sent, but if this hasn't been done then please reply to the message I'm sending now and we'll sort it from there. 

:)

Emma_C - Forum Team
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Emma_C
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Re: Green screen, DVR serious fault detected

Thanks for letting me help with this @Gary75

Let us know how things are after the engineer visit. 

We're around if you need anything in the meantime. 

Emma_C - Forum Team
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