Faults C/S on 150 are open and available, but are running at reduced staffing due to various factors - all related to the current situation. Calling and persisting with the queues - perhaps at different times of day - will almost certainly be the quickest way to report this.
If you're genuinely struggling to get through, then forum staff do work their way through posts on here - but it can take a few days, during which time you can probably get a replacement box arranged if you call.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks