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Tonigarmanuk
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Green screen - DVR problem

I have the green screen - DVR problem, HELP!

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newapollo
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Re: Green screen - DVR problem

Hi tonigarmanuk,

Has the green screen been displaying for more than 3 hours?

If so then I'm afraid it means your hard drive has failed.

You can contact TV faults for a new box,  or wait a few days until a member of the Forum Team pick this up.

You could try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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Tonigarmanuk
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Re: Green screen - DVR problem

Thanks - it’s been like it all day. I will contact  to get a new box 

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