Glitches on some Tv channels

[scobert]

Most channels are ok but some glitch badly. Specifically BBC1 HD, ITV HD, Channel 4, BBC News. I’ve checked the cables and reset the TiVo box but we still have the problem. It’s been like this for some time 

[japitts · Accepted solution]

I presume when you refer to glitches, you mean your picture is pixellating and/or breaking up...

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[John_GS]

Hi scobert,

Thanks for posting and welcome to the community, Sorry to hear of the TV picture issues. I can see since posting that you've spoke to the team and we are sending you a replacement box. Let me know how this is when you get it.

Best