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Joining in
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Getting help for issues

Does anyone else find it strange that when looking for tech support via chat they're always busy and won't stack your request but will happily stack you if you go online as a new customer! I can't sit all day on the phone at work waiting on assistance but can access virgin media and chat in the background of my PC, so frustrating trying to get issues fixed.

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Wise owl
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Re: Getting help for issues

Hi when you have a fault it's best to phone from home (they start at 8am till about 10.30pm seven days a week ) so you can be in front of the box powered up so they can check down the line as you talking and surrgest certain things you can do, then failing that arrange for an engineer to come to you.Regards Micky
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Forum Team (Retired) Raziel_I
Forum Team (Retired)
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Re: Getting help for issues

Hi sp00k007,


 Thanks for your post.


We're sorry  with the inconvenience of unable to get through  to our Chat Support.  A volume of queue can the reason on it. However, we'll be happy to give any assistance you need. Can you tell what specific issues you're having so we can further look into it?

Hope to hear from you, so we can assist.



Kind regards,



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