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Getting a TiVo replaced

Our TiVo box in the bedroom is horrendous we’ve had it ages prob around 8 years?? It’s slow, freezes when you ask it to do anything remotely challenging such as on demand I do however dread sitting on the phone for ages to see if there is any chance of a replacement. Has anyone had any experience of this being something relatively  straight forward to get?! Any tips as to what dept to get through to? 

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Re: Getting a TiVo replaced

You're doing the right thing in trying to report this to TV faults, and absolutely you should be able to get any faulty box replaced.

Another thought though - I'm assuming you have VM broadband and you've had your current package for a little while. It may be worth considering going down the regrade route, of looking at a new TV bundle (that may potentially be cheaper) assuming you're happy to recontract for 12/18months, and try to negotiate a box-swap to the newer V6 into the bargain.

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