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azimny29
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Free TV

I am new customer to Virgin  Media installation date 24th August. I was offered a free Smart 43" Toshiba TV and to date have not received this. I have been chasing this over and over again through texts emails calls Twitter linkin Letters of complaints and no response or lack of from Virgin Medium who claim was dispatched over 1 month ago......HELP!!!!

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Re: Free TV

Hi azimny29,

 

Welcome to the community forum and thank you for your post. We are very sorry to hear about the experience you have had along with not receiving the TV as a part of the promotion you signed up to. Are you able to detail:

  • If you signed up online/telesales channel/in store/third party company?
  • Do you have conformation of this promotion upon signing up?
  • Have all bills been paid in full since joining ourselves?

Many thanks,

 

Louis

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azimny29
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Re: Free TV

Yes ordered online with Virgin Media email  received confirms free tv 2 direct debits paid

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Re: Free TV

Hi azimny29,

 

I would like to have a further look into this for you. This will require a private message in order to access the account and discuss things in further detail. I will follow up right away with further details.

 

Kind regards, 

 

Louis

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