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therenwicks
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Flashing red and white lights on TiVo box

Help please. On one of our two TiVo boxes the light is flashing red and white. Takes ages to boot up! From reading forum it seems everyone gets the box replaced. Tried the resetting etc and seems impossible to actually speak to someone on the phone and book and engineer. Really disappointing considering how much we pay for the service

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japitts
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Re: Flashing red and white lights on TiVo box

Sounds like your box probably has a fault, which is best reported. What are the problems you're having calling in, what do you mean by "impossible to speak to someone"?

Your options are..

1: Callback - once you've chosen the options for "I have a fault with my TV service", don't press any further buttons and just wait on the line for an agent.

2: Wait on here for staff to respond, it may take a couple of days - this isn't a real-time forum.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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John_GS
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Re: Flashing red and white lights on TiVo box

Hi therenwicks

 

Thanks for posting and welcome to the community.

 

Apologies about the TV box issue. I can see you've spoke to the team since posting and today had an engineer visit. 

 

Has everything now been resolved? Let me know if you need further help

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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