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Smidsy4747
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Flashing red and solid blue lights

Had to unplug my box yesterday. When I powered it back on, it just displays "starting up". Red light is constantly flashing and the blue is on permanently. Had a look through and I can see plenty of posts for this fault, yet no definitive answer. It seems to be resolved via PM? Any help would be greatly appreciated as my poor Dad has been without TV since yesterday. 

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Lburke2019
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Re: Flashing red and solid blue lights

Hi 

Mine is doing the same, plugged out and its been showing 'starting up' for th last half hour.

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japitts
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Re: Flashing red and solid blue lights

Short of unplugging your box from the mains for maybe 10minutes and then reattempting the startup process, the advice would be to call TV faults and report your problem. There could be a network issue preventing your box from powering up, but is quite likely to be a failed box.

I'm assuming all your connections have been checked and are finger tight.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Smidsy4747
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Re: Flashing red and solid blue lights

I've tried calling but they say they aren't taking calls at the moment. Wish I could contact someone to actually talk to. 

 

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Lisa_CC
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Re: Flashing red and solid blue lights

Hello Smidsy4747, 

 

Welcome to our Community Forum 🙂 I'm unable to check your details so cannot advise right now so cannot see whether you've managed to speak to someone about this but I'm going to send you a Private Message so I can grab some details. If you're still having problems, please reply back to it 🙂

 

Thanks,

 

Lisa

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Lisa_CC
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Re: Flashing red and solid blue lights

Thanks for the details @Smidsy4747 and I've found the account. I've sent some signals to the box to see if it helps, can you check the TV Box and let me know whether it's okay now? If not, can you tell me if it behaves differently from before?

 

Thanks,

 

Lisa

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Smidsy4747
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Re: Flashing red and solid blue lights

Hi Lisa, I have just tried the box again and it's exactly the same as before. 

 

 

Craig 

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Lburke2019
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Re: Flashing red and solid blue lights

I fixed this by plugging the box out from the mains for about 24 hours

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Lisa_CC
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Re: Flashing red and solid blue lights

Hi Smidsy4747,

 

Apologies for the slow response. I've checked your details and can confirm that an engineer has been booked to take a look at your box. Please let us know how it goes after the visit and let us know if you have anymore issues with it.

 

Thanks,

 

Lisa

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