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sk43
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Final bill

Hi there

My Contract came to end 20 of August. Already have got the bill to pay. I submitted my one month notice for my virgin media pack today. Just wondering when my last direct debit payment would be? Is it September?? Many thanks. 

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Anonymous
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Re: Final bill

you will be billed as normal until disconnection so if another bill is generated it will be taken as normal.
When disconencted you will get a refund by cheque of anything on the account
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sk43
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Re: Final bill

Thanks for your answer but I would love to know which month would be my final direct debit payment?

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newapollo
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Re: Final bill

Hi sk43,

When you cancel and give VM the 30 days notice period your are billed up until the date of disconnection. In this time if another bill has been produced before your disconnection date it will show that your are going to be charged for the month going forward. 

Once your disconnection goes through any advance charges on your account will be refunded back to you and you will receive a final revised bill with the correct amount owed.

If you are left with any credits on your account after the disconnection of your services you will be sent a cheque refund 45 days after disconnection. 

So basically check your billing date and the date you cancelled and allow for the 30 days notice 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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