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GDog
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Films on demand

3 weeks ago

Tried to watch Kill Bill 2 on demand and kept receiving error codes, this film is included in my package. Wanted to see if I had other options to see this and could see one that I would be charged and that also come up with error code. Now I have been charged! 

I think that’s disgraceful 

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japitts
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Re: Films on demand

3 weeks ago

What error codes are you receiving?

Do you get the same errors on (non-BBC) Catchup programmes?

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GDog
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Re: Films on demand

3 weeks ago

V202
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japitts
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Re: Films on demand

3 weeks ago

The advice on https://www.virginmedia.com/help/virgin-tv-error-codes/v202 is as good as anywhere to start

Also check the automated status line - 0800 5610061. This often lists local issues down to postcode/street level

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