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rgoodman1
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Faulty remote control v6

Hi all

Could one of the team pm me so I can get a new remote control for my v6 box.

It intermittently works and when it does it takes two or three presses to get it to work.

Done all the normal replaced the batteries it makes no difference.

Had no joy getting through on the phone so thought I would try here like I see others have.

Thanks

Rob

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Emma_C
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Re: Faulty remote control v6

Hi Rgoodman1, 

Really sorry you're having an issue with your remote, this isn't good. 

From what you've said we certainly do need to send you a new one, therefore please text us on 
+44753 305 1809 we'll be able to get a new one to you within a few days. 

Let us know if you need anything else. 

Thanks. 

Emma_C - Forum Team
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rgoodman1
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Re: Faulty remote control v6

I have sent a text to that number thanks

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Emma_C
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Re: Faulty remote control v6

No worries. 

I'm sure we'll have a new remote with you soon. 

Don't be afraid to let us know if you have any issues. 

Emma_C - Forum Team
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rgoodman1
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Re: Faulty remote control v6

Hi its been a month since I had a text message conversation with someone to confirm a replacement remote would be sent out and it hasn't turned up.

I texted the number back yesterday but had no reply please could someone chase this up ?

I tried calling earlier but got no answer

Thanks

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Paul_DN
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Re: Faulty remote control v6

Hi rgoodman1,

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you still haven't received your replacement remote control.

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

Regards

 

Paul

 

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