Virgin Media Community

[Martin_f]

Remote is still usable but several buttons do not register with the box. I've tried to speak to someone to order a new one but without success. 

[Emily_G]

Thank you for the post Martin_F and welcome to our community.

Have you already been through our remote control help page? Is this showing any signs of damage at the moment? 

Let us know, Emily.

[Martin_f]

Yes. I have looked at these pages, changed the batteries etc all to no avail. I'm not interested in using my phone as a remote control for the television.

I need a new remote please. I am happy to be billed for it.

Thanks.

PS if replacement remotes are not available for tivos I'm happy to upgrade to whatever.

[Zoie_P]

Hi Martin_F,

Hi there I can order this for you I will pop you a message asking for some details, so keep an eye out for the purple envelope 🙂
Thanks,

Zoie

[Zoie_P]

Hi Martin, 

Thank you I have ordered you a new remote it will be posted via royal mail normally takes 2-5 working days 🙂

Zoie