My TiVo box is not working and I have an error code S101. I checked all connections and discovered that an external cable has damage to it and has been cut.
I called Virgin Media to report this and book an engineer. The phone call painstakingly lasted nearly an hour and despite my initial report I was still expected to carry out tests to check for a service problem. The TiVo is not connected due to the damaged wire so of course eventually it was discovered that there is a problem. I was then transferred to another team but told everyone was busy in that department and the repair would be automatically fixed or someone would call me back if they needed further information. Over a month later no-one has called, no engineer has turned up been and I am still being billed for a TiVo service I am not receiving.
Virgin Media, please resolve this issue for me and arrange for an engineer to be booked, it’s a 5 minute job!
I would also like a credit added to my account please for the full month that the service hasn’t been provided.
Welcome to our Community Forum and thanks for posting.
I am sorry to hear you have had some issues with your service. Unfortunately, our Auto Comp Scheme does not cover TV as its not an essential service so you would not be eligible for credits, sorry. I can certainly arrange a technician visit for you to come and get things sorted.