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DrTopGun
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Extending black exterior Virgin cable

Hi,

looking to move TV from one corner of sitting room to the other. Can I move the white box on the wall by extending the black cable on the exterior of my property?

What is the exterior black cable, can I buy it myself and can the new cable be joined to the existing cable or does the cable need to be one single length?

Much appreciated in advance.

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DJ_Shadow1966
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Re: Extending black exterior Virgin cable

Hello

I am afraid that due to the T&C you cannot modify the VM cable it can only be done by a VM engineer and will be classed as a chargeable non fault call of £99. Modifying the cable yourself can induce noise into the line which could affect not just you but everybody in the same cabinet.

Regards Mike

 

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HowardML
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Re: Extending black exterior Virgin cable

None of these things. The installation cables are the property of VM and not your property. Your contract and terms forbid any alteration to the cabling. If you want VM to do it , which they will, non-fault call out charge of £99.

The cabling is specialist, and not publicly available. It is specially shielded to prevent entry of electrical noise to protect your service and the service of others on the same cabinet. Interfere with it at your peril.



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DrTopGun
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Re: Extending black exterior Virgin cable

Hi,

Thanks for your advice.

I will get the VM Engineer in.

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DrTopGun
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Re: Extending black exterior Virgin cable

Hi,

Thank you for your feedback.

VM Engineer it is.

 

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David_Bn
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Re: Extending black exterior Virgin cable

Hi DrTopGun,

 

We'd be able to book this for your via a PM conversation.

 

If you would like to do this with our assistance, drop a response below and we'll pick this up for you

 

Kindest regards,

 

David_Bn

DrTopGun
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Re: Extending black exterior Virgin cable

Hi David,

Can I book an engineer visit with you?

I just need the entry point for Virgin moved externally from one side of the living room to the other.

Much appreciated,

Andy.

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Chris_W1
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Re: Extending black exterior Virgin cable

HI Andy, can you confirm if this is now resolved or you still require assistance from us? Id this has not resolved then please respond to the private message. Chris. 

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Chris_W1
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Re: Extending black exterior Virgin cable

Happy to help and have nice day ^Chris