There's not been a proactive exchange programme since several years, however...
1: If you are ever renegotiating your package, you could ask for a box-swap as part of that. Be aware CS will very likely encourage you to convert to TV360, although they'll probably use the phrase "upgrade". TV360 is different to V6 in the same way Apple is different to Android - opinions vary wildly. With that in mind...
2: Faulty TiVo's are no longer replaced, but are swapped out to V6 as a matter of course. Is your TiVo functioning OK?
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