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alanrjwilson
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Es072

Bought a movie and I keep getting this error code. Been 3 days now. How can I resolve this? 

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NPP
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Re: Es072

Try following these instructions (even though you have a different error)

https://www.virginmedia.com/help/virgin-tv-error-codes/604

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I work for Virgin Media but all opinions are my own
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Katie_WT
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Re: Es072

Hi there @alanrjwilson

 

Welcome to our Community and thanks for your first post - I was sorry to understand that you were having an issue watching a film last week - I must admit, that's not an error code I am familiar with and it's not listed on any error code search when having a look at this end. 

 

We're you able to watch the film in the end at all? Can you advise what the film was at all? I have located your account from here and can't see that you contacted us nor can I see any issues that would have caused an issue with a PPV film so I do hope that things are working for you again. 

 

I see that you have 2 boxes - unfortunately our systems are advising that they are currently off or on standby so have been unable to run through any further checks. If you are still having issues after a reboot, please do pop back and let us know and we'll do what we can to assist you further. 

 

Cheers

 

Katie - Forum Team


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