Error when trying to order a new remote

[an_drew]

I am trying to order a new remote and right at the end it comes up with an error and asks me to try  again. 
I have tried multiple times now but still the same. 
can someone please connect with me to help. 
thank you. 
Andy 

[Kath_P]

Hi Andy, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue ordering a replacement remote control. This is something we can do from this end for you. I will just need to confirm a few details with you. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,