Virgin Media Community

[dan_pricey]

Hi,

I keep getting a error message W02 on a number of channels. I have gone through the troubleshooting guide, and that doesn't seem to help.

I have also tried calling customer services, but Virgin seem to keep cutting me off.

Has anyone got any recommendations on how to fix this?

Thank you

[Martin_Y]

Hi Dan

sounds like signal issue if you PM Your account number and home phone details I can look into this for you.

Martin

VM field Tech

[dan_pricey]

Hi Martin,

Thank you very much for your reply. I have just PM'd you now.

Let me know if you require anything else

Thanks

Dan

[Martin_Y]

Hi Dan

Have checked your A/C and sorry to say there is a known network issue in you area Estimated end date is 21/04  0900hrs ref F007949227.

You can get text alerts on this Fault by logging into myvirginmedia.

Hope this Helps

Regards

Martin 

[dan_pricey]

Thank you Martin

Where does it say there is a fault on myvirginmedia? I’ve checked the service on the app, and it says everything is working?

Thank you

[Graham_A]

Faults only make it to the status page if a large number of customers are affected.

Yours must be a local area fault.

[Martin_Y]

Hi Dan

Graham is correct If fault is only effecting a small number of customers will not make it on to service status page.

Hope this helps

Martin

[Rufus42]

Hi Martin - I’ve been struggling for days now with this error code... I’ve only just set up the tv and box and am finding this really frustrating.  Is it possible to check my status too?  TIA!