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Wend27
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Error message 604

Hello all, 

Anyone getting or had the error message 604.

After phoning up and checking with the automated service (as can't get through to a person) and the automated checks telling me there are no issues. I am still getting the error message 604, which according to the support page that was text to me by Virgin is not recognised.

I choose an episode from a boxset for example (which is included in my packag), it starts up and plays all the adverts, then when it comes to the programme playing it freezes and then gives the error message.

I have rebotted the V6 box and the hub as advised but still getting the error.

thanks

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newapollo
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Re: Error message 604

Hi Wend27,

Tt's a known error which has recently been updated here virgin-tv-error-codes/604  with more comprehensive help instructions.

Good luck in sorting your issue.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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japitts
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Re: Error message 604

What make & model of TV do you have?

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Wend27
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Re: Error message 604

Hello it is a Samsung UE55HU8500 thanks

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japitts
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Re: Error message 604

Try connecting your V6 HDMI cable to the socket marked "MHL" on your TV.

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Wildy
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Re: Error message 604

Hi Wendy, I have the same Samsung TV model as you and my on demand service is not working. Samsung say there's nothing wrong with the one connect box and virgin say there's nothing wrong with the TiVo box. HELP


@Wend27 wrote:

Hello it is a Samsung UE55HU8500 thanks


 

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Steven_L
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Re: Error message 604

Hey @Wend27,

 

How is it going at the moment, have you been able to resolve this issue?

 

Regards

Steven_L

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