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Lozzie5503
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Error code w02 on certain channels 11 in total

Getting error code W02 on 11 different HD channels, reset box several times, checked connections all good, how can I rectify this please, contacted virgin, all necessary checks come back saying nothing wrong, can’t even speak to a real person!!! 

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japitts
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Re: Error code w02 on certain channels 11 in total

As per https://www.virginmedia.com/help/virgin-tv-error-codes/w02 this is usually caused by a signal fault which needs reporting to VM.

If the checks on the diagnostic have come back all clear, then I'd recommend you then callback immediately, where you should be given the option of queueing to speak to a faults agent.

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