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Error code c130 being sent in circles

NoMediaHelp
Joining in

Hi, I am getting super frustrated with Virgin. I have a code c130 on the TiVo box which I enter online, follow the prompts and am told to call. I call and am directed online, round and round in circles!!

yesterday I had a message saying I only had two days of TV left so who knows what will happen after tonight!

I also cannot access on demand or catch up as get that it is temporarily unavailable (V210).

has anybody else had all of this? Also, how can I actually get hold of somebody to sort it? Thank you all 

12 REPLIES 12

She said 15 minutes but it’s already been more so I’m just waiting at the moment.

japitts
Very Insightful Person
Very Insightful Person

It's probably safe to assume that callback won't be happening - either callback in, or let the forum team pick up instead.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Hi NoMediaHelp, thanks for the message and welcome to the forums. 

I am sorry to hear that you have not been contacted and will send you a PM so that this can be looked into further. 

Kind regards, Chris.