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Crawphil
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Error code W02

I have a W02 error code for ITV and Channel 4. I have been through all the recommended procedures to rectify the fault but I still have the problem. Does anyone have any suggestions please?

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japitts
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Re: Error code W02

As per https://www.virginmedia.com/help/virgin-tv-error-codes/w02 this is generally a "loss of signal" error, and the final page on that walkthrough guide gives the advice to call into VM to report your fault.

That advice - https://www.virginmedia.com/help/virgin-tv-error-codes/w02/contactus - is the correct course of action. You can try calling 0800 5610061 first, to make sure there's no existing faults in your area.

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Crawphil
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Re: Error code W02

Thanks for your reply. I'll follow through on this. 

I am also trying the Missing Channels option under TV Care on screen.

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