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Error code W02

Please help? I currently have multiple channels that are broken up with pixelated pictures & channels that are showing 2 pictures at the same time. Errorcode W02 is showing for BBC news channel. Have checked all connections & rebooted multiple times. 

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Re: Error code W02

Hi Bobberjob015, thanks for getting in touch.

 

I'm sorry for the problems you've experienced with the service. I was able to run checks on the services using your forum details and it's clear there's issues that will require further attention - so I will follow up with a PM to confirm some details & hope to hear back from you soon.

 

Tom 

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Re: Error code W02

Thanks for getting back to me @Bobberjob015. I've scheduled a tech-visit and confirmed the details via PM. Please let us know how that goes - or if there's anything else we can help with in the meantime.

 

Tom 

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Re: Error code W02

Thanks for getting back to me to let me know this was sorted @Bobberjob015 - the update is much appreciated.

 

Please let us know if there's anything else we can help with.

 

Tom 

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