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Error code W02 for weeks

Had error code W02 for weeks, no virgin TV!!! Have called multiple times as following instructions on website just takes you round in the same circles with no further help!!

And, I know Covid19 has screwed a lot up, but why are call centres being advertised as being open till 9pm but when you call (and I have been for days) they are always closed.

 

Luckily I've had other ways of watching TV but not going to keep paying for a service I can't use, and I can't even cancel the TV because can't do it online, only over phone!!

 

Very frustrated, can someone please help!! 

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Re: Error code W02 for weeks

Good Morning Hall87,

 

Thanks for your post and I'm sorry to this this hasn't been picked up sooner.

 

Can you please advise me further on your TV issues, has there been any change? 

 

Drop a response if you still require assistance and we'll be happy to take a closer look

 

Kindest regards,

 

David_Bn

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