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Graham66
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Error code S102 on setting up new TiVo box.

Setting up replacement TiVo box at father in laws and S102 error came up and cannot get past 33%. Rebooted loads of time to no avail. On phone for hour and half and then cut off.

newapollo
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Re: Error code S102 on setting up new TiVo box.

Hi Graham66,

I'm sorry you are having issues. It's doing that because the box hasn't been activated yet.

You need to call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

You could also try contacting  New accounts and Set Up for them to complete the setup and activation. That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

You should also try the following :- 

VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this VM will be able to reboot the box or put you in touch with the right team.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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japitts
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Re: Error code S102 on setting up new TiVo box.

You have my sympathy at waiting that length of time and not getting through.

As per https://www.virginmedia.com/help/virgin-tv-error-codes/s102 this one can only be resolved by calling C/S

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Kei_M
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Re: Error code S102 on setting up new TiVo box.

Hi folks,

Some of you might be seeing this error message due to an outage as explained here: https://community.virginmedia.com/t5/Virgin-TV-V6/National-TV-Outage/td-p/4877466 

Thanks,