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Error code 7400, website has no fixes

I have set up my Virgin box and it only has the basic channels on it despite me paying for many channels. The odd channels that I have such as BBC has a box on it saying error code 7400. When I go to the virgin website to look at the issue it does not give any fix. All it says is "Has it been installed in the last 30 minutes", I click no and then it says can you now watch TV and other questions that doesn't help fix my problem. Tonight I was on hold with virgin for an hour before the call got disconnected. I tried ringing again before being put on hold for another hour before the call dropped.

How am I meant to get the channels that I am paying for and how do I get the box that is stuck on the screen to go away? Nothing on the virgin website so far has helped.

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Re: Error code 7400, website has no fixes

Hi Matthugh,

I'm sorry you are having issues. It's doing that because the box hasn't been activated yet.

You need to call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

You could also try contacting  New accounts and Set Up for them to complete the setup and activation. That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

You could also try the following :- VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this VM will be able to reboot the box or put you in touch with the right team.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: Error code 7400, website has no fixes


@Matthugh wrote:

How am I meant to get the channels that I am paying for and how do I get the box that is stuck on the screen to go away? Nothing on the virgin website so far has helped.


https://www.virginmedia.com/help/virgin-tv-error-codes/7400 should do the trick 🙂

newapollo is absolutely correct on the rest...

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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